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Tue, 10/11/2016 - 1:47pm - Anonymous
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Just got done talking to Escalated Support person. Told me he is not trained to handle the call. His advice was to simply wait until this mass outage is fixed.  No access to three email accounts through the Comcast server. Ridiculous "customer service"

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MaryBeth on

I did the same thing- three times- twice through the chat.  They know nothing about when it will be fixed either.  The last one told me to keep trying it and that is how I would know when it's fixed. The last guy also said that he was just notified that the problem had been elevated to the National- whatever that means-  

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