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Can't access mail or webmail

Fri, 12/09/2016 - 7:49pm - Anonymous
Site: 

Email says username or pw incorrect; webmail starts to load and fails, showing nothing (both on WinXp/IE11 and MacOSX 10.11.6/Chrome (v54.0.2840.98)) Tech Support finally agreed to open a support ticket, and said, can take up to 72 hours to get a call-back.   Reading all these comments, I'll be surprised if I get the call back in 720(!) hours...

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Roberta Welte on

Normal false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

I am unable to access my email even when I correctly sign-on to my Xfinity account via browser.  I am the secondary user on this account and my husband who is primary is not having this issue.  This began around 7pm this evening.  The message I receive:

“We’re sorry.  It looks like something went wrong.  Please try again in a moment.”

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