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No Personal (sbcglobal) or Professional (Yahoo Hosted Site) since 11am Central

Mon, 12/02/2013 - 5:06pm - Anonymous
Site: 
Not only is AT&T based personal email down, but they've taken down all professional email associated with AT&T/YAHOO small business sites. These aren't free accounts ... Paying monthly for the DSL and the Webhosting. Attempted to access online help - absolutely no assistance. It actually said there was no account associated with my login and that they only provide support to account holders. Hmmm, wonder if they'll relocate my accounts in time for BILLING? Called every technical support number associated with webhosting that I've used over the last 10 years and received curt recorded message stating the number was no longer in service. Three different numbers - same message. Nice. Called a generic YAHOO customer service number. First call I held for approximately 45 minutes and was then transferred to a recording that told me to resolve my problem online. Waited a bit and called back. After holding approximately 30 minutes I was unceremoniously disconnected. Not lovin' that dial tone in my ear after multiple attempts at getting help. Small business management portal is down ... Or at least it is for me. I attempted to set up a "vacation response" so at least my clients would know that I'm not receiving their emails, but it did not send the response when I tested it from an apple email account. Also nice. AT&T, if you're reading this, you all need to COMMUNICATE with your customers. You've got our phone numbers ... you're the PHONE COMPANY!

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Bob on

Our small business site is down too. The website and our business email has been down since December 1st. Monday I was on hold for two hours (no exaggerating) only to be disconnected. Then on hold again for another hour - disconnected. Then on hold for half an hour, talked to someone who had to transfer me to the web department, and after being on hold for yet another hour, disconnected. Today throughout the day, I call the number, hold for 30+ minutes, then disconnected. This is a nightmare. We just want our business website and email back. 

 

You can go to http://www.ysmallbizstatus.com/ for the latest updates. They have an email address you can email them your problem to (I've sent two emails and no response yet): ysb-social-media@cc.yahoo-inc.com, and the contact number I have for them is 408-916-2149.  Good luck! We both need it.

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