| Issue | Screen | Time & Date | Comments |
|---|---|---|---|
| Login not working | Tue, 12/07/2021 - 11:59am | ||
| website wont allow login | Tue, 12/07/2021 - 9:29am | ||
| App and phones not working | Tue, 12/07/2021 - 8:46am | ||
| "Site cannot be reached" when trying to login | Mon, 11/22/2021 - 7:07pm | ||
| not able to log in | Mon, 11/22/2021 - 6:37pm | ||
| Login Fails | Mon, 11/22/2021 - 6:19pm | ||
| Website not loading | Tue, 10/26/2021 - 10:49am | ||
| Cannot enroll autopay, customer service unreachable | Thu, 10/21/2021 - 8:54am | ||
| Service Unavailable |
 |
Sun, 09/12/2021 - 1:41am | |
| Connection Error | Tue, 09/07/2021 - 3:15pm | ||
| Tried all day, can’t log in | Tue, 09/07/2021 - 2:55pm | ||
| Site is down | Tue, 09/07/2021 - 9:29am | ||
| Site maintenance | Sun, 09/05/2021 - 7:36am | ||
| cannot log in | Wed, 09/01/2021 - 2:34pm | ||
| can't reach my account | Wed, 08/11/2021 - 3:00pm | ||
| Still down | Sat, 07/17/2021 - 7:21pm | ||
| down | Wed, 07/14/2021 - 5:32pm | ||
| Cannot Log In | Tue, 07/06/2021 - 8:42am | ||
| No access by telephone/text or app login | Thu, 06/24/2021 - 6:58am | ||
| login to account function down | Mon, 06/21/2021 - 1:15pm | ||
| Will not let you complete payment | Wed, 06/16/2021 - 7:57am | ||
| Server Down | Tue, 04/13/2021 - 5:31pm | ||
| The login doesn't work | Tue, 03/23/2021 - 4:53pm | ||
| Cannot open site at all | Tue, 03/09/2021 - 8:28pm | ||
| Site Can't be reached | Tue, 03/09/2021 - 7:35pm | ||
| Server cannot be reached. |
 |
Wed, 02/10/2021 - 9:13am | |
| Site will not load past login | Wed, 02/03/2021 - 6:33pm | ||
| Site can't be reached | Fri, 01/29/2021 - 8:02am | ||
| not loading at all | Tue, 01/12/2021 - 8:14am | ||
| Cannot access web site or reach anyone in student loan department during normal business... | Tue, 01/12/2021 - 8:12am | ||
| Log in -Site Maintenance | Tue, 12/01/2020 - 12:48pm | ||
| Login failures | Fri, 11/20/2020 - 4:57am | ||
| The proxy failed to connect to the web server, due to TCP connection timeout. | Wed, 08/21/2019 - 8:00am | ||
| PLEASE FIX!! My account page does not load | Thu, 03/29/2018 - 7:03am | ||
| Site Down | Tue, 04/16/2013 - 2:43pm |
