cant log in AGAIN!

5th 3rd login portal is THE MOST unreliable login portal Ive EVER experienced!  Every time I login I have to reset my password because the site doesnt remember what I change it to last time/yesterday!  PATHETIC!  Also, I've changed my acct pin 4 times to the same # via phone, and 5th 3rd's system cant remember that either.  Are the constantly getting hacked?  What is going on here?!