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9/10/13 cannot receive or send email through SBC Global

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It's been 3 days now and 6 hours of tech time and I still can't get or send email from my SBC Global account. AT&T tried to blame Apple so I went to the Genius Bar in Glendale, they tested and checked my iPad and told me it was the AT&T servers. This is a real pain. PS I was just called by AT&T and told the servers are NOT DOWN. Why do the just admit it?