Parent company of Loan Care is Fidelity and they had a massive security breech last week
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I am in real estate and spoke to some higher ups. Here is what they said;
"LoanCare’s parent company (Fidelity) had a security breach, and they are locked out of a lot of their systems. This security breach is also affecting our communication with LoanCare through the phone and email as well. At this time, we don’t have a time frame of when the communication will be restored, but we are making test calls to check if their systems have come back online. Borrower payments due December 1st has a grace period through the 15th before any late fees are added. This issue should be fixed by then.."