E-Mail Server Not Working!

Yes the connection is there! However, the E-Mail Server appears to have stopped getting new e-mail. What is causing this and when will the e-mail server be back up and running correctly???? CHAT ID: 8188B630-487B-4A7E-9F53-B6BCFCC0DA5D • Problem: When will the Comcast E-Mail be back up and running correctly??%0AThank You!%0AAhve a Wonderful Day!%0A%0ASIncerely,%0AAndy Thompson II • Andrew > My Issue: When will the Comcast E-Mail be back up and running correctly?? Thank You! Ahve a Wonderful Day! SIncerely, Andy Thompson II • Andrew > Hello Andrew, Thank you for contacting Comcast Live Chat Support. My name is Andrew. Please give me one moment to review your information. • Andrew > Good to have you on chat today. I will be glad to help you with your concern. • Andrew > I apologize for the inconvenience and acknowledge the importance of this to you asI use it as well. • Andrew > Thank You for Waiting. I am pleased to report that there are no issues with your connection. I’ve verified that our Network Engineers are performing some maintenance work in your area. Services are usually restored within 24 hours. Here at Comcast we want to make sure that our customers do not get charged for maintenance needed to improve our service. • Andrew > The maintenance that we are having in your area is for email. • Andrew > As soon as your Comcast service is back up, please chat back with us and we will credit your account for the service interruption during the maintenance period. Thank you so much for your patience! Just provide this ticket number for reference: SM001168724 • Andrew > Please do let me know that we are connected. Thank you. • Andrew > You have opened a window for Comcast Internet Department and I don't want to miss an opportunity to support you. Please do let me know you are there. • Andrew > You are very important customer and it appears you have left the chat. However, I've been prompted to close this session. Comcast appreciates your business and values you as a customer. Our goal is to provide you with excellent service. if you need further assistance, you can chat with one of our customer support specialist 24 hour a day, 7 days a week at comcast.com