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joe on

same with me.  I am in Canada if that matters.  someone please help.

 

Thank you for contacting the USPS® Internet Customer Care Center.  I apologize for the complications you are experiencing.  After reading your email I suggest trying one or all of the following procedures because I have found that in most cases they will resolve the issue you are experiencing:
 
1. Clearing your browser's cached memory and history.
 
2. Reboot Computer
 
3.  Enable Cookies for your browser.
 
4.  Ensure that your browser has the manufacturer's 128-bit encryption pack installed.
 
5.  If you are using Internet Explorer, please make sure you are using version 7.0 or higher.
 
6.  Adding the website to your list of trusted internet sites.
 
I hope this helps but if you are still experiencing the problem after trying all of the above steps, you may call 1-800-ASK-USPS® (1-800-275-8777).
 
If you have any additional questions or concerns, please contact us again.
 
Thank you for emailing your Postal Service™,
 
USPS Internet Customer Care Center