Had to call a number just for email issues. Active and inactive accounts are on 2 different servers and with the latest server update a week or so ago, my inactive account was deleted and my email accounts along with it, even though I used those same email names with my new account. I was told that usually happens within days of moving, guy said it had nothing to do with the server update. I think it did. If you still can't access email call 1-888-565-4329 and see if that isn't your issue. It was a little bit of a pain to have to call a few times, not as fast as regular customer service but these people know their sh**. Not first level tech, but second level.
Had to call a number just for email issues. Active and inactive accounts are on 2 different servers and with the latest server update a week or so ago, my inactive account was deleted and my email accounts along with it, even though I used those same email names with my new account. I was told that usually happens within days of moving, guy said it had nothing to do with the server update. I think it did. If you still can't access email call 1-888-565-4329 and see if that isn't your issue. It was a little bit of a pain to have to call a few times, not as fast as regular customer service but these people know their sh**. Not first level tech, but second level.