John_: I suggest Comcast put notices on their web site to this effect in the future. I've been reviewing numerous complaints, most of which could have been answered if Comcast would put a timely notice. I'm not blaming you, but you should consider passing this up the management chain. Comcast gets enough complaints as it is - why don't they own up to them and let customers know what's going on. This has been going on for several days and makes me want to change my internet service. Small things, like communication, mean a lot.
Shameen: I am with you on that. We are working on it to improve the service and part of the maintenance that they are doing noe is to increase the allotment for email server.
John_: If you have any suggestions as to where I should send my observations, let me know.
Shameen: John, have you tried logging in directly to the email server at www.comcast.net already?
John_: Logging directly to the web site works fine. But, I shouldn't have to, should I?
Shameen: No, you shouldn't have to. But that is an indication that Comcast server is working now.
Shameen: We do have an email for feedback that is being maintained by Corporate office. Now checking.
John_: But the POP3/SMTP server is NOT working. That was my issue/complaint.
Shameen: John, just for the meantime, please use and log in directly to the server to check on your email. The POP3/SMTP server will be fixed by today itself.
The rest of the dialog with an Xfinity "analyst":
John_: I suggest Comcast put notices on their web site to this effect in the future. I've been reviewing numerous complaints, most of which could have been answered if Comcast would put a timely notice. I'm not blaming you, but you should consider passing this up the management chain. Comcast gets enough complaints as it is - why don't they own up to them and let customers know what's going on. This has been going on for several days and makes me want to change my internet service. Small things, like communication, mean a lot.
Shameen: I am with you on that. We are working on it to improve the service and part of the maintenance that they are doing noe is to increase the allotment for email server.
John_: If you have any suggestions as to where I should send my observations, let me know.
Shameen: John, have you tried logging in directly to the email server at www.comcast.net already?
John_: Logging directly to the web site works fine. But, I shouldn't have to, should I?
Shameen: No, you shouldn't have to. But that is an indication that Comcast server is working now.
Shameen: We do have an email for feedback that is being maintained by Corporate office. Now checking.
John_: But the POP3/SMTP server is NOT working. That was my issue/complaint.
Shameen: John, just for the meantime, please use and log in directly to the server to check on your email. The POP3/SMTP server will be fixed by today itself.
John_: OK.
John_: Bye.