COMCAST Rep Replies
Here's my chat transcript with COMCAST after waiting from position 334 in the queue:
user Jerry has entered room
analyst Lieza has entered room
Lieza: Hello Jerry_, Thank you for contacting Comcast Live Chat Support. My name is Lieza. Please give me one moment to review your information.
Lieza: Thanks for contacting Comcast! I look forward to helping you today.
Jerry_: My Issue: Can log in to comcast (obviously since I'm chatting here) BUT cannot access email. What's up?
Lieza: I apologize for any inconvenience. We are currently experiencing system issues with our Comcast website right now. I am happy to help you with general Comcast questions about our products and services.
Lieza: We are currently working on it right now. We don't have further advisory when it's going to be fix. Please bear with us.
Lieza: Thank you.
Jerry_: What with the untold numbers of customers unable to access their e-mail, many scouring comments on sites like “site down,” calling the mental-health-hotline at 1-800-COMCAST, calling friends, family, & neighbors, mindlessly clicking and re-clicking the various “e-mail” buttons, entering and re-entering passwords to no avail, reconfiguring cell phone email account settings, outlook settings, ad naseum…..Why in the name of all that is just and good, couldn’t you post a message somewhere on that nasty, revenue generating splash page between the “most popular shows” and the “72 year old granma who looks 40”? Oh, and by-the-way, 40 what? Shame on your customer service. I’ll wait for your response and get out of the way of the hundreds more customers who want to vent at some poor, tired chat rep. Seriously, please fix this soonest, I’m awaiting word that my bank account has been hacked by some pimply-faced boy in Australia masquerading as Guy Fawkes
Jerry_: Thank you
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