I have had the same problem for over a month. Last month I chatted with 2 on-line chats (one a generalist and the other a techy) - they both were unhelpful .. I did all the resets and deletions, etc. I also have tried on 3 different computers, 3 different devices (computer, ipad and iphone) and at 2 different router/internet sites (one was at home on my comcast internet and the second at our cottage which has charter). Nothing works. I finally talked on the phone to someone in the technical department and she was able to duplicate the issue on her end. She temporarily suspended my account and reset my password, but when she reinstated the account, it still did not work. I then made the mistake of telling her that i had seen this issue about six months earlier, but that it had cleared up on its own. She quickly suggested that I "wait" to see if it cleared up. Its now a month later and I still have the issue and no one at Comcast seems to be working on it although I have written to them via email. If you get yours resolved, please share how and I'll do the same!
I have had the same problem for over a month. Last month I chatted with 2 on-line chats (one a generalist and the other a techy) - they both were unhelpful .. I did all the resets and deletions, etc. I also have tried on 3 different computers, 3 different devices (computer, ipad and iphone) and at 2 different router/internet sites (one was at home on my comcast internet and the second at our cottage which has charter). Nothing works. I finally talked on the phone to someone in the technical department and she was able to duplicate the issue on her end. She temporarily suspended my account and reset my password, but when she reinstated the account, it still did not work. I then made the mistake of telling her that i had seen this issue about six months earlier, but that it had cleared up on its own. She quickly suggested that I "wait" to see if it cleared up. Its now a month later and I still have the issue and no one at Comcast seems to be working on it although I have written to them via email. If you get yours resolved, please share how and I'll do the same!