Emails seem to be working satisfactorily today, but not after almost 12 hours on the phone between 4/29 and 5/2. I also had a major billing problem and could not get to anyone that could help me. On a bright note (I think), I did call AT&T headquarters yesterday and was put through to the office of the President. I talked to a real English speaking person in his office and gave her a rundown of what we were all experiencing. She said she was documenting everything. Let's hope something will get done from the top.
Emails seem to be working satisfactorily today, but not after almost 12 hours on the phone between 4/29 and 5/2. I also had a major billing problem and could not get to anyone that could help me. On a bright note (I think), I did call AT&T headquarters yesterday and was put through to the office of the President. I talked to a real English speaking person in his office and gave her a rundown of what we were all experiencing. She said she was documenting everything. Let's hope something will get done from the top.