Same problem. Trying to sign up to monitor and pay my mortgage with them but I get that same message. Reached out to them on Facebook and was simply told to delete my cookies and cache and try again or call their support line. Tried deleting my cookies and cache on two seperate browser and, as expected, no success. Having to call a support line to simply setup an online account is ridiculous.
Same problem. Trying to sign up to monitor and pay my mortgage with them but I get that same message. Reached out to them on Facebook and was simply told to delete my cookies and cache and try again or call their support line. Tried deleting my cookies and cache on two seperate browser and, as expected, no success. Having to call a support line to simply setup an online account is ridiculous.