Our issue was resolved within one day of finding the right approach! We called 1-800-ask-USPS then asked to talk to the tech support. They looked at our account, said it was an "account connection error" and that they would fix it. They sent an email within a few hours saying that the error was fixed and we have been able to use Click and Ship just fine since then! If you are having trouble like this, I recommend you try this method!
Our issue was resolved within one day of finding the right approach! We called 1-800-ask-USPS then asked to talk to the tech support. They looked at our account, said it was an "account connection error" and that they would fix it. They sent an email within a few hours saying that the error was fixed and we have been able to use Click and Ship just fine since then! If you are having trouble like this, I recommend you try this method!