We are not being "deactivated". Deactivation would require you to go to Netflix and reactivate your device with a code. I think we are being logged out by the Samsung netflix app when it can't maintain a connection with Netflix. Calling it deactivation in their error notice is intentionally misleading.
If I am right, every Smart Hub update to add a new app or whatever puts us at risk for problems. Worse yet, the problem should have been fixed with the last update if Samsung was going to fix it or knew how to fix it. Unless it is also a hardware problem.
I had a control board replaced about a week ago. Since then I have had two deactivation events. They seem to be predicatable in most circumstances. Delayed loading of a show is the most frequent marker I have noticed. (The loading bar does not move) Usually I can prevent a deactivation by exiting netflix right away and returning. (No log in required) Unfortunately, the last time I tried this I waited longer than my usual 5-6 second exit window and reentering netflix brought me right to the log in page. At least I didn't have to read that deactivation message.
I assume the deactivation frequency will escalate as this is what I saw before.
Please note, the control board was not replaced to fix the deactivation problem. It was replaced for sound problems relative to digital output.
We are not being "deactivated". Deactivation would require you to go to Netflix and reactivate your device with a code. I think we are being logged out by the Samsung netflix app when it can't maintain a connection with Netflix. Calling it deactivation in their error notice is intentionally misleading.
If I am right, every Smart Hub update to add a new app or whatever puts us at risk for problems. Worse yet, the problem should have been fixed with
the last update if Samsung was going to fix it or knew how to fix it. Unless it is also a hardware problem.
I had a control board replaced about a week ago. Since then I have had two deactivation events. They seem to be predicatable in most circumstances. Delayed loading of a show is the most frequent marker I have noticed. (The loading bar does not move) Usually I can prevent a deactivation by exiting netflix right away and returning. (No log in required) Unfortunately, the last time I tried this I waited longer than my usual 5-6 second exit window and reentering netflix brought me right to the log in page. At least I didn't have to read that deactivation message.
I assume the deactivation frequency will escalate as this is what I saw before.
Please note, the control board was not replaced to fix the deactivation problem. It was replaced for sound problems relative to digital output.