I have a Samsung Smart TV that has had continuous deactivation problems since July 2013 forcing me to sign in multiple times. It also had a bad wireless adapter (couldn't hold connections), and started powering on and off. The wireless problem started on day 1. Recently, they sent a tech with a new adapter and a control board. That fixed the aforementioned problems.
I then bought a Samsung Sound Bar HW FM45C. It has optical, HDMI and Anolog inputs. Only the analog input functioned properly. (Plain stereo). Using either of the other inputs produced audio dropouts with Netflix. (I bought the Samsung reluctantly but figured I had the best chance of avoiding problems by sticking with Samsung. They have an over ambitious attitude toward keeping things proprietary.
I exchanged the sound bar and got the same audio problem with the second unit. Samsung then sent a tech with a third control board for the TV. No fix. However the next day I started getting deactivated again. (Logged out).
Samsung knows how to produce a good picture. Apparently they do not know how to interface with third parties in terms of software applications and they are not consumer friendly. For many months they insisted my wireless network was faulty and they even said they did not support the 5G band even though I was running on it. They lied about their wireless specs.
They obvioously lack in product integration skills since they can't get two of their own products to work together.
My TV just turned one year old. Samsung knows I have a defective product that they can't fix.
Their first response was your TV is out of warranty. I reminded them that all the problems occurred under warranty. Also the replaced parts have a 90 day warranty.
I'm waiting for a call from to see how they resolve this situation.
I should point out that I tried two ROKU units, an older XD-S and a ROKU3. Neither of these units ever experienced deactivation nor audio dropouts with the digital input functions on the sound bar. This tells me Samsung has a problem processing streaming input relative to Netflix. They know it. They just won't admit it. And apparently they won't/can't fix it.
I feel comfortable stating my opinion that even if Samsung fixes the deactivation problem, if Netflix tweaks their app, Samsung won't stay current and the interface problems have a high probability of returning.
I have a Samsung Smart TV that has had continuous deactivation problems since July 2013 forcing me to sign in multiple times. It also had a bad wireless adapter (couldn't hold connections), and started powering on and off. The wireless problem started on day 1. Recently, they sent a tech with a new adapter and a control board. That fixed the aforementioned problems.
I then bought a Samsung Sound Bar HW FM45C. It has optical, HDMI and Anolog inputs. Only the analog input functioned properly. (Plain stereo). Using either of the other inputs produced audio dropouts with Netflix. (I bought the Samsung reluctantly but figured I had the best chance of avoiding problems by sticking with Samsung. They have an over ambitious attitude toward keeping things proprietary.
I exchanged the sound bar and got the same audio problem with the second unit. Samsung then sent a tech with a third control board for the TV. No fix. However the next day I started getting deactivated again. (Logged out).
Samsung knows how to produce a good picture. Apparently they do not know how to interface with third parties in terms of software applications and they are not consumer friendly. For many months they insisted my wireless network was faulty and they even said they did not support the 5G band even though I was running on it. They lied about their wireless specs.
They obvioously lack in product integration skills since they can't get two of their own products to work together.
My TV just turned one year old. Samsung knows I have a defective product that they can't fix.
Their first response was your TV is out of warranty. I reminded them that all the problems occurred under warranty. Also the replaced parts have a 90 day warranty.
I'm waiting for a call from to see how they resolve this situation.
I should point out that I tried two ROKU units, an older XD-S and a ROKU3. Neither of these units ever experienced deactivation nor audio dropouts with the digital input functions on the sound bar. This tells me Samsung has a problem processing streaming input relative to Netflix. They know it. They just won't admit it. And apparently they won't/can't fix it.
I feel comfortable stating my opinion that even if Samsung fixes the deactivation problem, if Netflix tweaks their app, Samsung won't stay current and the interface problems have a high probability of returning.
Smart TV? I don't think so.