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Nicole on

Reset your Smart Hub - that worked for me! (after he made sure I had the latest firmware, which I did):

 

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=425935&modelname=UN32F5500AF&modelcode=UN32F5500AFXZA&session_id=SKcZ3hzB3vN7YmPhpJTC2z7pVX1y5J6TnLczpXJyRykd39jyMYL9%211214419425%211273475988%211380588633213&from_osc=&homeid=57329