I have had the same as your and everybody else's problem. I had a friend over and resolved this for me, we suffered for months without help.
Once you have clicked on the main page, click on menu then support, go to soft ware update, then click on line from there and down load to the newest version, takes about 9 minutes to load, when done turn off TV if id does not by itself.
turn TV back on and get on Netflix again and then enter your password and e mail again. we did all this and now comes on every time. Hopes all this makes sense
