Thanks for your comments and procedure. What do you have plugged into HDMI2 ???? I have had version 1031.4 in my Samsung UN55ES6150FXZA since May 13 and since that time I have had these problems with Netflix and Amazon video. (They don't Work!) Other apps like YouTube and HuluPlus work fine.
I don't see any connection between selecting any one source and doing the firmware update as you have described...in other words, the same menu gives the opportunity to 'check for updates' regardless of what is selected as 'source'.
I have 'live chatted' with them, spoken on phone with them...all i got was them blaming Netflix and Amazon who (according to them) share a server and it's their problem, not samsung's !!
Are you updating an external Samsung device or perhaps?? I'm still frustrated that they don't allow a person to 'rollback' to an earlier firmware version, then maybe repeat the update process to the current version or just stay with a working version. If you have any add'l info on what you had plugged into hdmi 2 I'd be interested in hearing.
Thanks!
