Good Luck everyone!! Tried to initiate a remote session today to no avail. Apparently they are only available Mon-Friday. Was on the phone for 2 hours and that's not an exaggeration. Mainly because I got disconnected and I had to start from scratch and tell the story to another person. They connected me with application support specialist and we did the usual routine (reset the TV/reset the smart hub/ect).. Since nothing fixed the issue I can expect a follow up call in 2 business days (does that sound like a recording). Oh well, at least I'm a little more optimistic as the specialist seemed somewhat knowledgeable. My TV is under warranty and if it can't be fixed he said I would receive a replacement. I did mention the possible firmware fix (1031) but they indicated it wasn't available for my model. Needless to say, I have a hard time believing anything they say. I guess if they don't call me back I'll try the remote session again.
