Menu

Add new comment

cybot on
sandy - 1029.2 is what my tv is using as well. I have no information currently as to what the version on the flasg drive will be. what surprises me the most, is there is a disconnect of some sort of both the quality and expertise between Samsung tech support and those that I spoke to when I initiated a remote support session. I have mentioned to the tech support people before that this is a widespread issue, but their responses have ranged to "this is not a reported issue" to flat out denial of a an existing problem. I have even pointed out this forum, and they told me they weren't authorized to access anything other than Samsung material. while this may very well be, I would think that all the complaints about the same issue occurring across multiple models would catch some ones attention. i'm wondering if the tech support people reached through they phone and chat sessions have any technical training whatsoever. each time I have dealt with them, it has been the same exact responses, almost like they were reading a script. the remote support has allowed me to make the more progress in 5 minutes than I made in 6 months of haranguing with normal Samsung support. while I'm glad they do appear to have solution, having untrained people manning the tech support phones is worse than inexcusable. having untrained people manning the support phones is the only reason I can think of as to why the remote support technician knew about the 'special' firmware, but tech support did not.