sandy- firmware are like instructions telling the hardware how to operate. the software is just implementing the hardware in different ways whether it is browsing the internet, or using Netflix. there seems to be some sort of disconnect between Samsung tech support and the Samsung remote services support. from what Samsung remote support told me the special firmware that fixes the Samsung/Netflix issue is not available for distribution. you would have to initate a remote support request for your tv. the easiest way is to go into your smarthub and use the 'Samsung cares' app and fill out the form and wait for them to call you back. the first time I tried it they did call me back, except it was the next day and I was at a dr.'s appointment by the time they got around to calling me back. Apparently the remote support is able to let the tech see thing we can't, because they looked at my tv for less than 3 minutes before telling me about the 'special' firmware. the flash drive they are sending me hasn't arrived yet, so I don't know if it will fix anything, create more problems, or just make things worse.
