I called samsumg again but this time, I initiated a remote support session, and once they connected, I described my issue. They spent less than three minutes looking at whatever it is they can see through the connection and then told me that there is a firmware update availible that is not availible through the network. They saidbthey would send me a flash drive with the updated firmware that will fix the netflix issue. I gave them my details and am now awaiting said flash drive. Whether it will actually fix fix netflix or create a whole new set of issues remains to be seen. I will post back when I get the drive and update the firmware.
