I work at a very large television retailer. The complaints and angry customers has gotten so bad, we are telling customers that use Netflix a lot to choose another brand. We are tired of taking the heat for Samsung. If enough people call the retailer and complain, sugguest they don't sell Samsungs until it is fixed, the word will get back to them in a strong way. A retailer that buys thousands of Samsung television can get thier attention if we can get them all to complain. Samsung created the problem with their firmware update. They could fix it in a day if they wanted to.
