Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Powell'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat Information Your Issue ID for this chat is LTK56402932624X
Powell: Hi, thanks for reaching out to Samsung tech support. How can I help you today?
Visitor: is there any update as to when Samsung will fix the netflixc login issue?
Visitor: for the Samsung smart tv
Powell: I'm sorry to hear that you are having issue with Netflix app login.
Powell: Please provide me with the model number of the TV.
Visitor: UN60ES7150F
Powell: Are you able to access other apps on the TV?
Visitor: yes, hulu plus, Pandora, and amazon prime all work fine
Powell: Please reset the Smart Hub.
Powell: Open Smart Hub>>Tools>>Settings>>Reset. (PIN:0000).
Visitor: the smart hub was just reset last night when it updated to latest version
Powell: have you upgraded firmware on your TV?
Visitor: the Netflix issue that I am having is common to many Samsung smart tv users
Powell: There are no issues reported to Samsung on this model.
Visitor: the firmware is the latest version 001029.2
Visitor: http://sitedown.co/netflix/samsung-smart-tv-app-does-not-retain-login-info has posts by many other users with exact same issues
Powell: I'm sorry, we don't authorization to check third party web sites.
Powell: Please reset the TV to factory settings and check if the issue persist.
Powell: Please press Menu>>Support>>Self Diagnosis>>Reset. (PIN:0000).
Visitor: I discovered a problem that maybe related to the login problem that occurs when you tell the Netflix app on a galaxy tab 2 7.0 wifi to play selected movie on the tv instead of the tablet
Visitor: when you attempt to play the movie on the tv using the tablet the tv screen blinks and then presents me with a Netflix login screen. even when the tv had Netflix up and logged already
Visitor: the to problems may or may not be relater
Visitor: *related
Visitor: tv is reset BTW
Powell: As other apps are working fine, I recommend you to contact Netflix app support as the issue persist with Netflix app only.
Visitor: I am entering Netflix loggin info now
Visitor: this issue is not a app issue, it is a tv device issue, where the tv does not retain login info. Netflix has already told me to contact samsung
Visitor: netflix is logged in now....
Visitor: exiting netflix
Powell: Okay. Please go ahead.
Visitor: loading netflix from smart hub
Visitor: waiting.......
Visitor: netflix is asking me for login info....again.....
Visitor: netflix app worked when tv was new. it was only aftera firmware update that it stopped working
Powell: Please provide me below details so that I can forward the issue to appropriate department and they will look into this.
Powell: First Name:
Powell: Last name:
Powell: Phone Number:
Powell: Email address:
Powell: Smart Hub version:
Powell: Unique ID.
Visitor: CENSORED FOR MY PROTECTION
Powell: ESN number:
Visitor: CENSORED FOR MY PROTECTION
Powell: Launch Smart Hub> Press the Tools button>Scroll to Settings and press enter> Scroll to About Smart Hub and press enter>scroll to Details.
Visitor: CENSORED FOR MY PROTECTION
Visitor: CENSORED FOR MY PROTECTION
Visitor: the about smart hub option does not exist
Visitor: only option is details which brings up option about app that is selected
Powell: When press Smart Hub>>Tools>>Settings>>Details. Are you able to find the information.
Visitor: only options is auto ticker and push notification settings
Visitor: \
Visitor: wait
Visitor: I found it.... accidently double pushed button...
Powell: Okay. No problem.
Visitor: smarthub 4.5401-5.0
Visitor: CENSORED FOR MY PROTECTION
Visitor: the netflix esn is there also even tho thelogin info isn't
Powell: Please provide me the ESN number.
Visitor: CENSORED FOR MY PROTECTION
Powell: Thank you for providing the details. I'll forward the issue to appropriate department.
Visitor: ok any idea as to when I will hear back from Samsung?
Powell: After the issue is fixed, it will be updated on the Samsung web site. If additional information required, they may contact you further.
Powell: Is there anything else that I can assist you with?
Visitor: ok thank you for your help
