This is a follow up to my previous post. I have spoken to (second time)a Supervisor at the EBT Website Service. They are the company hired by Chase and responsible for all of the above issues. The # on the back of your card can only give you balances and cannot truly resolve these issues so do not brother with them. Call this person instead: 866-352-5878. She was very nice and informative who could confirm that my account does exist but not on their (new) web site database. Again she said that all accounts from Sept on have not been transfer over and this process could take months. She has tried to resolve my situation manually but to no avail. So do not expect this problem to be fixed till Easter. Good Luck.
