I've had the same results as Bob, Michael, kachi, & Darlene -- and probably quite a few others who've never heard of this website! In case anyone hasn't tried calling the UCard "Customer Service" number yet, don't waste your time: it's a human-free zone, with a clumsy menu system that manages to state at great length what you already know and have tried.
So I tried visiting an actual Chase bank today and came away with the news that the UCard Center isn't actually a Chase product/service (coulda fooled me!) but rather something Chase "hosts" for the UCard folks, who operate independently. (Images of some cramped, windowless office, stuffed with servers and pizza boxes....) Anyhow, that's all the insight I could get via THAT route -- again, nothing helpful.
This from the same [mis]administration that brought us the CityTime scandal. But hey, we're merely poor folk, and the Sun King's attention is elsewhere occupied.
Good luck!
