I went to the Chase Bank ATM to withdraw money from my account and it told me access denied and didn't give me any money but charged my account as though I did get the money. This happen on Friday the 13th!!! Customer service told me they had a system update error and that I wasn't the only one it happen to. They also said give it a couple of hours and the money should be put back on my account. Needless to say it is Monday afternoon and still no money. They now say they have to investigate whether I got the money or not (which the ATM Monitoring Group has already verified I didn't) but they will try and contact me within the next 10 days. I am about to have a nervous breakdown. This was my money and they stole it!!! It was my paycheck and I have bills to pay and I need money to live on, but know seems to care and they just keep lying and lying to me. I don't know what to do????
I went to the Chase Bank ATM to withdraw money from my account and it told me access denied and didn't give me any money but charged my account as though I did get the money. This happen on Friday the 13th!!! Customer service told me they had a system update error and that I wasn't the only one it happen to. They also said give it a couple of hours and the money should be put back on my account. Needless to say it is Monday afternoon and still no money. They now say they have to investigate whether I got the money or not (which the ATM Monitoring Group has already verified I didn't) but they will try and contact me within the next 10 days. I am about to have a nervous breakdown. This was my money and they stole it!!! It was my paycheck and I have bills to pay and I need money to live on, but know seems to care and they just keep lying and lying to me. I don't know what to do????