I tried going into the bank. You have to do everything at the machine. It is a different type of account by a different department of the bank that the tellers don't handle. You can go to the machine and get your balance that way, or you can try calling the welfare offices. When I have called them I have been on hold for an hour and a half or two hours, and then if I take a moment to pick up the phone when they answer they hang up on me, so I would have to start the process all over, so I have given up on contacting them by phone too. I end up driving down there or mailing them a letter by snail-mail. So to date I have just gone to the ATM machine at the bank and get a print-out of my balance. Thankfully they do e-mail me when a deposit has been made. But to go online- or to call them by phone...its worthless, at least where I live.
