The Pennsylvania Chase Morgan UCard Web site is a botched up product which has not worked from the day which it was brought online. I was registered with the previous version of the EBT Web portal and it worked. I've been trying, unsuccessfully to login to the UCard center for over two months and it replies with all sorts of nonsense to a user's login information. I know the username and password I used to register my account but the Web site database does not. Initially I was getting the same nonsensical "We are unable to process your request at this time. Please try again later." message which morphed into "Enter valid user ID and password", and last of all I was challenged with a security question which I've never set up so I failed the login.
The UCard Web site has never worked as far as I've been able to determine, looking up the issue on the Internet, calling Harrisburg officials connected with Social Services EBT issues, and calling Chase JP Morgan telephone contacts. I was told the same thing from the Chase people that they did not have anything to do with the Chase UCard Web site. Okay, that filled me with comprehension.
I am an unemployed computer network engineer and in all my experience I've never seen such a botched up Web site as the UCard portal. I have the feeling that I will secure a job or die before whoever is responsible for the site repairs it.
