If you have changed your computer/tablet/phone, or even if you logged in with VPN, or new VPN settings, you may experience this problem due to the way of how OS or application handles SSL certificates. The best approach is to wipe all certificates (experts can wipe a specific one used by Chase, but this is hard and boring). When you wipe the certificates Chase app will most likely initiate some kind of 2-level authentication (such as sending a confirmation code to SMS or email etc.). Good luck!
If you have changed your computer/tablet/phone, or even if you logged in with VPN, or new VPN settings, you may experience this problem due to the way of how OS or application handles SSL certificates. The best approach is to wipe all certificates (experts can wipe a specific one used by Chase, but this is hard and boring). When you wipe the certificates Chase app will most likely initiate some kind of 2-level authentication (such as sending a confirmation code to SMS or email etc.). Good luck!