The BOA online website keeps indicating that my active and good standing account does not exist! The same username and password worked last Thursday, but now Monday, March 16, 2015....online gives me a message about non existing account. Well, I wondered if BOA closed the account or suspended it for other reasons and was a worried a little. The online customer service had noooo idea that their system was having issues. They transfered me to their card services when they were able to tell me that the site is indeed having issues. Why can't they post something telling customers about a possible issue. By not doing it, they are only increasing calls to their call center and giving customers a bad experience.
The BOA online website keeps indicating that my active and good standing account does not exist! The same username and password worked last Thursday, but now Monday, March 16, 2015....online gives me a message about non existing account. Well, I wondered if BOA closed the account or suspended it for other reasons and was a worried a little. The online customer service had noooo idea that their system was having issues. They transfered me to their card services when they were able to tell me that the site is indeed having issues. Why can't they post something telling customers about a possible issue. By not doing it, they are only increasing calls to their call center and giving customers a bad experience.