"We're sorry, an unexpected error has occured" -- Cannot print customs forms

Wed, 08/22/2018 - 6:12pm - Anonymous

No matter what browser I use, I cannot get to the print customs form screen.  I get the "unexpected error" screen after completing the last part of the process.



This happens to me almost everytime time I try to create customs documents.

After I add the item to the customs form and then go to "review and print", it takes me back to the top of the page where it says "we're sorry an unexpected error has occured". Then a second warning message also appears saying "Must add at least 1 item up to 4 items". I don't know why it is defaulting to these error messages, even when I have an item added. It's very frustrating when I need to mail something to a customer but can't because of these constant reoccuring errors on the USPS website. Nor can I reach a real person to resolve this.

Andrew Marshall on

I get the same message all the time.  I work in a research library and need to get time-sensitive materials to people all over the world.  This is extremely frustrating.

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