Never been so frustrated in my life. I have been doing online banking with Umpqua before it took over Sterling and before that when it was People's bank. My has s and and I share accounts and I have always done the bill pay. Today I ha trouble logging on. After having to change my user name and password twice, I am now told that I have to set up all my bills on a new account because I can't share one with my husband. That includes setting up external transfers which takes several days. We are leaving on a long trip in two days. I just want to scream! Maybe time to change banks.
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Never been so frustrated in my life. I have been doing online banking with Umpqua before it took over Sterling and before that when it was People's bank. My has s and and I share accounts and I have always done the bill pay. Today I ha trouble logging on. After having to change my user name and password twice, I am now told that I have to set up all my bills on a new account because I can't share one with my husband. That includes setting up external transfers which takes several days. We are leaving on a long trip in two days. I just want to scream! Maybe time to change banks.
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