website keeps telling me SS number assigned to other

Getting this: The Social Security number you entered is already associated with a User ID. If you provided an email address when you originally signed up for Unemployment Benefit Services, we will email you instructions on how to set a new User ID. Otherwise, please contact a TWC Tele-Center at 800-939-6631 for help. BUT CAN'T SPEAK TO ANYONE - KEEPS SAYING GO BACK ONLINE.. NEED A LINK TO RESET USER ID AND PW!!!  HELP - WE ARE DYING HERE