I enter my password, then my SSN, then my password again and it takes me to a screen that says logged off and send me back to the beginning. I can see my name in the top right corner like I am logged in, but I can't access information. It just says, "Logged off. You can return to the TWC Home page or log on again." When I go to log in again, the process starts over in the same way. This has happened for over a month now. I cannot get through via phone.