Site: SunTrust (Now Truist)Can't login on app (even with Touch ID) or on website.says info is wrong when I am 100% certain it is being entered correctly Add new comment Comments Same for me, keeps saying incorrect. When I try to reset it tells me that it can't find my credentials. Now it says my account is locked from trying to sign in. reply Add new comment Your name * E-mail * The content of this field is kept private and will not be shown publicly. Comment * Notify me when new comments are posted UW4rgH Enter the code above * Enter the code without spaces.