You are now chatting with 'Marvin N'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK1117901633855X
Marvin N: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Susannah: The Samsung Smartcam website is down.
Susannah: I'm not the only one with the problem. http://sitedown.co/samsung-smartcam
Marvin N: I understand that you are facing trouble with SmartCam website. Am I correct?
Susannah: Yes.
Marvin N: Thank you.
Marvin N: Would you please provide me with the link?
Marvin N: Let me check that information for you.
Susannah: samsungsmartcam.com
Marvin N: Thank you.
Marvin N: One moment please.
Marvin N: May I know the device complete model number?
Marvin N: You can find it on the rear panel.
Susannah: I can tell you, but it doesn't matter.
Susannah: THE WEBSITE IS DOWN.
Susannah: model SNH-10114N
Susannah: sn kgve6v209008F1y
Susannah: m/c snh-1011nv/us
Marvin N: Thank you for the model number.
Marvin N: Let me check from my end.
Susannah: There are five reports from yesterday from other people on this website: http://sitedown.co/samsung-smartcam
Susannah: The last report is from me and I included a screenshot.
Marvin N: Thank you for waiting. I'll be with you in just a moment.
Marvin N: I'm checking your details.
Marvin N: Thank you for holding. I appreciate your patience.
Susannah: ok
Marvin N: I am afraid; at present, we at Live Chat are not handling the product you have as it requires special training and expertise. We do have dedicated support for this product. You can reach them by calling: Samsung Techwin 877-213-1222 Mon-Fri between 9am to 6pm, EST. Since we do not wish to provide incorrect information, we suggest you call the right department so that they could assist you better.
Susannah: Perhaps you can report to them that their website is down?
Marvin N: I do understand your requirements. However, we are not trained on the products you have.
Marvin N: Give me another chance to assist you better.
Marvin N: One moment please.
Susannah: I would like you to report to the appropriate people that their website is down. I am not sure that requires any training at all except to find the appropriate department.
Susannah: You may also direct them to this site: http://sitedown.co/samsung-smartcam that has several other reports that the website is down.
Marvin N: I'm sorry for the delay. I'll be right with you.
Susannah: I imagine they are closed due to the holiday. However it is likely that someone over there is on call 24/7. I suggest that someone find that person since the site has been down since yesterday.
Marvin N: I can understand your requirements.
Marvin N: I checked with the details.
Marvin N: I'm afraid; there is no details of security products with us.
Marvin N: However, I'll give this feedback to the appropriate department to resolve this issue as soon as possible.
Marvin N: Is that okay?
Susannah: Yes, that is exactly what I am looking for. Thank you.
Marvin N: You're welcome. Is there anything else I can assist you with?
Susannah: No, thank you for your assistance.
Marvin N: You're welcome.
Marvin N: I appreciate your patience.
Marvin N: Happy New Year.
Marvin N: Have a great day.
Marvin N: Thank you for chatting with us. It was nice assisting you. Have a wonderful time. If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better. Follow Samsung Service on Facebook, Twitter and YouTube.
Comments
Please wait for a Samsung Agent to respond.
You are now chatting with 'Marvin N'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Your Issue ID for this chat is LTK1117901633855X
Marvin N: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Susannah: The Samsung Smartcam website is down.
Susannah: I'm not the only one with the problem. http://sitedown.co/samsung-smartcam
Marvin N: I understand that you are facing trouble with SmartCam website. Am I correct?
Susannah: Yes.
Marvin N: Thank you.
Marvin N: Would you please provide me with the link?
Marvin N: Let me check that information for you.
Susannah: samsungsmartcam.com
Marvin N: Thank you.
Marvin N: One moment please.
Marvin N: May I know the device complete model number?
Marvin N: You can find it on the rear panel.
Susannah: I can tell you, but it doesn't matter.
Susannah: THE WEBSITE IS DOWN.
Susannah: model SNH-10114N
Susannah: sn kgve6v209008F1y
Susannah: m/c snh-1011nv/us
Marvin N: Thank you for the model number.
Marvin N: Let me check from my end.
Susannah: There are five reports from yesterday from other people on this website: http://sitedown.co/samsung-smartcam
Susannah: The last report is from me and I included a screenshot.
Marvin N: Thank you for waiting. I'll be with you in just a moment.
Marvin N: I'm checking your details.
Marvin N: Thank you for holding. I appreciate your patience.
Susannah: ok
Marvin N: I am afraid; at present, we at Live Chat are not handling the product you have as it requires special training and expertise. We do have dedicated support for this product. You can reach them by calling: Samsung Techwin 877-213-1222 Mon-Fri between 9am to 6pm, EST. Since we do not wish to provide incorrect information, we suggest you call the right department so that they could assist you better.
Susannah: Perhaps you can report to them that their website is down?
Marvin N: I do understand your requirements. However, we are not trained on the products you have.
Marvin N: Give me another chance to assist you better.
Marvin N: One moment please.
Susannah: I would like you to report to the appropriate people that their website is down. I am not sure that requires any training at all except to find the appropriate department.
Susannah: You may also direct them to this site: http://sitedown.co/samsung-smartcam that has several other reports that the website is down.
Marvin N: I'm sorry for the delay. I'll be right with you.
Susannah: I imagine they are closed due to the holiday. However it is likely that someone over there is on call 24/7. I suggest that someone find that person since the site has been down since yesterday.
Marvin N: I can understand your requirements.
Marvin N: I checked with the details.
Marvin N: I'm afraid; there is no details of security products with us.
Marvin N: However, I'll give this feedback to the appropriate department to resolve this issue as soon as possible.
Marvin N: Is that okay?
Susannah: Yes, that is exactly what I am looking for. Thank you.
Marvin N: You're welcome. Is there anything else I can assist you with?
Susannah: No, thank you for your assistance.
Marvin N: You're welcome.
Marvin N: I appreciate your patience.
Marvin N: Happy New Year.
Marvin N: Have a great day.
Marvin N: Thank you for chatting with us. It was nice assisting you. Have a wonderful time.
If you have a minute, please click on the blue “X close” button to receive the transcript of your chat and fill out a brief survey to help us serve you better.
Follow Samsung Service on Facebook, Twitter and YouTube.
Add new comment