Cannot log into account

Tue, 10/12/2021 - 2:10pm - Anonymous

I cannot log in with correct credentials. I get an error message "We are unable to process your request at this time. Please try again later. If you continue to experience difficulty, call 1-800-472-2265 for further assistance."

If I purposefully use the wrong credentials, I get a different error message, "Oops! Either the Online ID or Password you entered is invalid. Please try again."

So the issue is with the website being unable to handle valid logins. 


Mona on

I posted the above report.  The same problem is also occuring with the mobile app.

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