| Issue | Screen | Time & Date | Comments |
|---|---|---|---|
| Can’t access website | Thu, 04/16/2020 - 8:10pm | ||
| Can't logon | Thu, 04/16/2020 - 7:51pm | ||
| Login spins/cannot login | Thu, 04/16/2020 - 7:11pm | ||
| site not working | Thu, 04/16/2020 - 12:00pm | ||
| Website bill pay not working | Wed, 04/15/2020 - 5:01am | ||
| Can’t log in | Fri, 04/03/2020 - 10:11am | ||
| Can’t log in | Fri, 04/03/2020 - 9:04am | ||
| Can’t log in | Fri, 04/03/2020 - 6:59am | ||
| can't login | Wed, 04/01/2020 - 11:27am | ||
| Can't login | Tue, 02/18/2020 - 10:57am | ||
| can't log in to account | Fri, 02/07/2020 - 1:15pm | ||
| can't log-in | Fri, 02/07/2020 - 12:57pm | ||
| Can get new service - computer systems down | Wed, 01/22/2020 - 2:18pm | ||
| Payment won’t go through | Mon, 04/08/2019 - 5:00am | ||
| Logins Not Working | Tue, 03/19/2019 - 1:11pm | ||
| Account Access Temporarily Unavailable |
 |
Fri, 03/16/2018 - 8:51am | |
| Account logins network error | Fri, 02/23/2018 - 7:41am | ||
| Unable to login | Wed, 02/21/2018 - 6:48am | ||
| can't log into the website | Wed, 02/21/2018 - 2:56am | ||
| Website won't login |
 |
Sun, 02/11/2018 - 6:21am | |
| when will your website be back up for Upstate NY region? | Sat, 01/20/2018 - 11:00pm | ||
| cannot login to make payment | Sat, 01/20/2018 - 10:35pm | ||
| ngrid.com/myaccount doesn't work | Thu, 01/18/2018 - 9:59am | ||
| cant make paymemnt | Fri, 01/12/2018 - 7:49am | ||
| Site still says under maintenance......................... | Mon, 10/30/2017 - 5:47am | ||
| can not sign in | Mon, 10/30/2017 - 5:20am | ||
| Site Maint | Thu, 10/26/2017 - 5:59am | ||
| can’t make payments | Mon, 10/16/2017 - 4:16am | ||
| Gas payment site down | Wed, 09/20/2017 - 8:06pm | ||
| Network Error (gateway_error) | Wed, 07/19/2017 - 4:08am | ||
| Cannot log into account | Tue, 11/15/2016 - 5:32pm | ||
| Website taking forever to load and log in, kicked out | Tue, 11/15/2016 - 10:13am | ||
| Can't log in | Mon, 07/18/2016 - 7:57am | ||
| can't login to website despite repeated attempts on multiple browsers |
 |
Thu, 01/28/2016 - 9:54am | |
| Website won't open, tried 3 different browsers | Mon, 12/14/2015 - 10:32am | ||
| Site Down | Sun, 11/22/2015 - 6:56am | ||
| user id not recognized | Sat, 11/21/2015 - 1:30pm | ||
| "Service Unavailable" | Sat, 11/21/2015 - 1:12pm | ||
| Website down | Sat, 11/14/2015 - 1:43pm | ||
| site down | Sat, 11/14/2015 - 9:26am | ||
| Cant get on to pay my bill | Sat, 11/14/2015 - 5:53am | ||
| Still can not pay my bill | Fri, 11/13/2015 - 12:22pm | ||
| website down - AGAIN!!! | Fri, 11/13/2015 - 4:39am | ||
| Whole site down | Thu, 11/12/2015 - 6:38am | ||
| bill pay | Tue, 11/10/2015 - 7:18am | ||
| site loads but once you click something it just loads forever | Mon, 11/09/2015 - 6:38am | ||
| Blank Page after login. Can't pay my bill | Wed, 10/28/2015 - 6:29pm | ||
| Cant access the site to pay my bill | Fri, 10/23/2015 - 1:31pm | ||
| Site not responding | Fri, 10/23/2015 - 10:31am | ||
| no response | Fri, 10/23/2015 - 8:01am |
