| Issue | Screen | Time & Date | Comments |
|---|---|---|---|
| Website is not working |
 |
Wed, 04/05/2023 - 7:53am | |
| Nat Grid sign in not working. | Fri, 01/20/2023 - 9:47am | ||
| I can’t access |
 |
Fri, 01/20/2023 - 9:32am | |
| Log-in screen not loading | Fri, 01/20/2023 - 7:21am | ||
| Site not working | Fri, 01/20/2023 - 5:38am | ||
| Site not working | Fri, 01/20/2023 - 5:38am | ||
| Unable to log in | Sun, 06/12/2022 - 5:44am | ||
| Can't Log On | Sun, 06/12/2022 - 5:03am | ||
| Can’t log on | Sun, 06/12/2022 - 3:53am | ||
| Can’t log on | Sun, 06/12/2022 - 3:52am | ||
| MA Gas log in site has been down for at least 12 hours already | Sat, 06/11/2022 - 12:40pm | ||
| Can't login. Tried edge, chrome, opera, and firefox. | Sat, 06/11/2022 - 11:31am | ||
| Blank page after login-tried 4 browsers | Sat, 06/11/2022 - 9:43am | ||
| No power | Sat, 06/04/2022 - 2:15pm | ||
| Account Setup Down | Mon, 05/30/2022 - 7:27am | ||
| Cannot login or even navigate to different places within site. | Thu, 05/05/2022 - 12:50am | ||
| Can’t log in | Sun, 04/24/2022 - 5:52pm | ||
| Cannot login | Sat, 04/09/2022 - 5:27am | ||
| Can login then page doesn't work | Mon, 01/10/2022 - 3:29am | ||
| Can’t see my account | Sun, 01/09/2022 - 6:15pm | ||
| Cannot pay bill online | Sun, 01/09/2022 - 7:17am | ||
| Can't see my account when logged in |
 |
Sun, 01/09/2022 - 6:39am | |
| Cannot pay my bill or access site functions | Sun, 01/09/2022 - 4:50am | ||
| Can't pay my bill. | Sun, 01/09/2022 - 3:23am | ||
| Cant log in or see my account | Sat, 01/08/2022 - 7:47pm | ||
| Unable to login | Sun, 12/19/2021 - 3:52pm | ||
| can't login | Fri, 12/17/2021 - 2:48pm | ||
| Can not log into account | Wed, 12/08/2021 - 10:08am | ||
| Cannot login or see my account |
 |
Tue, 12/07/2021 - 8:47am | |
| Unable to log in |
 |
Sun, 12/05/2021 - 4:48am | |
| Website error |
 |
Sun, 12/05/2021 - 4:46am | |
| cannot log on/cannot see acount or pay bill | Sat, 12/04/2021 - 8:05am | ||
| Gives a 502 ERROR |
 |
Sat, 12/04/2021 - 12:10am | |
| SSL Certificate Verification Error (ssl_failed) | Fri, 12/03/2021 - 9:07pm | ||
| 502 Site Error - Can't Even Attempt to Log In | Fri, 12/03/2021 - 1:04pm | ||
| Can log in but the site freezes when I try to pay | Thu, 12/02/2021 - 4:14pm | ||
| Site isn't functional upon update. Recent update has too many bugs | Sat, 11/27/2021 - 6:06am | ||
| Can’t even log into gas | Tue, 11/23/2021 - 8:07am | ||
| cant pay my bill | Mon, 11/22/2021 - 6:53am | ||
| Unable to log in | Mon, 11/22/2021 - 2:58am | ||
| 5 DAYS - Still DOWN | Mon, 11/22/2021 - 1:12am | ||
| cant log in | Fri, 11/19/2021 - 4:28am | ||
| cannot access my account | Sun, 11/14/2021 - 9:05pm | ||
| can't pay bill | Sun, 11/14/2021 - 11:22am | ||
| Outage | Thu, 11/11/2021 - 5:13pm | ||
| Only Home Page Loads | Thu, 11/11/2021 - 8:32am | ||
| Can't login to make payment | Mon, 11/08/2021 - 11:06am | ||
| Unable to pay bill online | Mon, 11/08/2021 - 7:21am | ||
| Unable to log in to make a payment | Fri, 11/05/2021 - 12:32pm | ||
| Can't access online account. Website down. | Fri, 11/05/2021 - 10:44am |
