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Issue Screen Time & Date Comments
Can't pay website, phone, and app down. Fri, 12/01/2023 - 9:15am
PAYMENT NOT WORKING, PHONE LINE NOT WORK Fri, 12/01/2023 - 9:12am
Mobile apps give server errors, website won't accept payments Fri, 12/01/2023 - 9:00am
Phone doesn't work Fri, 12/01/2023 - 8:59am
Payments not going through Fri, 12/01/2023 - 8:59am
Pathetic/ Wont Accept Payment Fri, 12/01/2023 - 8:56am
payment discrepancy Fri, 12/01/2023 - 8:55am
Website exists again... finally, however...when tried to login - it turned grey and... Fri, 12/01/2023 - 8:28am
Clicking log in does nothing Fri, 12/01/2023 - 8:19am
Unable to make payment Fri, 12/01/2023 - 7:43am
Website glitch, phones down Fri, 12/01/2023 - 7:19am
Phones Down Fri, 12/01/2023 - 6:40am
Haven't been on the sight in 3 weeks and haven't been able to call anyone, yet... Fri, 12/01/2023 - 6:15am
Called, can't speak to anyone. Pay now not available, but got it to final take... Fri, 12/01/2023 - 6:07am
Been trying for what seems like forever. Site still says I Can’t paynow and the phones... Fri, 12/01/2023 - 5:54am
Payment Thu, 11/30/2023 - 7:07pm
LoanCare won't accept my November payment today with the late fee Thu, 11/30/2023 - 6:56pm
Not loading / website down Thu, 11/30/2023 - 6:15pm
Site not loading to main page Thu, 11/30/2023 - 5:56pm
Loan care site still down Thu, 11/30/2023 - 5:44pm
Site still down Thu, 11/30/2023 - 5:41pm
Phones still disconnecting after selecting an agent Thu, 11/30/2023 - 5:25pm
My loan care has been down for about 2 weeks keep trying to make mortgage payment will... Thu, 11/30/2023 - 5:15pm
Website STILL down. Thu, 11/30/2023 - 5:07pm
Cannot get passed home page Thu, 11/30/2023 - 5:03pm
Can't make a payment Thu, 11/30/2023 - 5:00pm
Can't make online payment, nor phone payment Thu, 11/30/2023 - 3:35pm
Error Hmm something went wrong Thu, 11/30/2023 - 3:06pm
Cannot submit payment. Error “Something went wrong”
Thu, 11/30/2023 - 2:57pm
Phones still down Thu, 11/30/2023 - 1:55pm
Site is glitchy/not loading. Call center hangs up on you. Thu, 11/30/2023 - 1:48pm
Loan care paynow is not an option Thu, 11/30/2023 - 12:55pm
Not able to make payment/Can not update anything and customer service line hangs up, Thu, 11/30/2023 - 12:02pm
Not loading Thu, 11/30/2023 - 11:56am
Not able to make payment/ customer service line hangs up Thu, 11/30/2023 - 11:37am
Website up and working Thu, 11/30/2023 - 10:48am
Both website and phone system not working Thu, 11/30/2023 - 9:43am
Site and automated system Thu, 11/30/2023 - 9:36am
Still not working Thu, 11/30/2023 - 9:13am
Not working. Logged on at 5:00am but not able to make payment Thu, 11/30/2023 - 8:59am
Website phone issues Thu, 11/30/2023 - 8:58am
Can't log in and phones hang up Thu, 11/30/2023 - 8:09am
Nothing works, not online or automated Thu, 11/30/2023 - 8:07am
Site is up but can’t login Thu, 11/30/2023 - 7:59am
Email says it works. It doesn't Thu, 11/30/2023 - 7:55am
Got an email site back up. Can't login. Called customer service number and unable to... Thu, 11/30/2023 - 7:52am
Site still not working Thu, 11/30/2023 - 7:42am
site not working Thu, 11/30/2023 - 7:36am
Email incorrect; SITE NOT FIXED Thu, 11/30/2023 - 7:35am
Can't make payment online or by phone, Can't reach customer service, says all... Thu, 11/30/2023 - 7:30am

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