| Issue | Screen | Time & Date | Comments |
|---|---|---|---|
| won't load login | Mon, 02/26/2024 - 7:02pm | ||
| won't load login | Mon, 02/26/2024 - 7:01pm | ||
| Payment site wont load | Mon, 02/26/2024 - 5:39pm | ||
| Won't load servicer site | Mon, 02/26/2024 - 7:54am | ||
| can't log in | Sun, 02/25/2024 - 4:30pm | ||
| Can’t login | Sun, 02/25/2024 - 1:03pm | ||
| Can’t log in | Fri, 02/23/2024 - 10:50pm | ||
| Can't load site | Fri, 02/23/2024 - 4:36am | ||
| Can't bring up site | Thu, 02/22/2024 - 7:10pm | ||
| Can’t log in | Fri, 02/16/2024 - 10:30pm | ||
| Can't log on | Thu, 02/15/2024 - 10:25pm | ||
| Can’t log in | Mon, 02/05/2024 - 10:06pm | ||
| Won't let me log in | Fri, 02/02/2024 - 10:00pm | ||
| Won’t let me make payment past 2 days | Thu, 02/01/2024 - 10:45pm | ||
| Login won’t load | Thu, 02/01/2024 - 9:47pm | ||
| Won't load |
 |
Tue, 01/30/2024 - 10:21pm | |
| Won't load |
 |
Tue, 01/30/2024 - 10:21pm | |
| Can't login | Fri, 01/26/2024 - 9:32pm | ||
| Dashboard won't load | Wed, 01/24/2024 - 6:56am | ||
| cannot log in for several days | Tue, 01/23/2024 - 3:43pm | ||
| New dashboard doesn’t work/can’t login | Tue, 01/23/2024 - 7:43am | ||
| Can’t log in | Thu, 01/18/2024 - 10:10pm | ||
| Can't login | Thu, 01/18/2024 - 10:09pm | ||
| Dashboard blank | Wed, 01/17/2024 - 11:43am | ||
| can't log in | Tue, 01/16/2024 - 8:59am | ||
| Can;t log in | Sun, 01/14/2024 - 7:40am | ||
| Won't allow log in | Thu, 01/11/2024 - 9:49pm | ||
| Can't log in | Tue, 01/09/2024 - 10:37pm | ||
| Can't add banking info. | Tue, 01/02/2024 - 7:21pm | ||
| Still can’t log in | Sun, 12/31/2023 - 8:00am | ||
| Can’t log in | Sun, 12/31/2023 - 3:41am | ||
| can't log in | Sat, 12/30/2023 - 6:23am | ||
| Can’t access account | Fri, 12/29/2023 - 9:56pm | ||
| cant login from 12/28-12/29. today is 12/29... | Fri, 12/29/2023 - 8:09am | ||
| Can't log in |
 |
Fri, 12/29/2023 - 5:21am | |
| Redirect to make payment from the Fastlane site not working | Fri, 12/22/2023 - 7:39am | ||
| Can’t log in | Thu, 12/14/2023 - 4:03pm | ||
| Log in works, but stil cannot make payment as there is no payment option available. | Wed, 12/06/2023 - 5:32pm | ||
| Login works again, but the payment info is missing. The call center is back and processed... | Wed, 12/06/2023 - 2:30pm | ||
| website down | Mon, 12/04/2023 - 9:21pm | ||
| can't log in | Mon, 12/04/2023 - 9:03pm | ||
| Can't reach anyone.& no email system is avail either | Mon, 12/04/2023 - 5:38pm | ||
| Can't pay | Mon, 12/04/2023 - 4:56pm | ||
| CANT PAY MY LOAN | Mon, 12/04/2023 - 2:31pm | ||
| site still not working | Mon, 12/04/2023 - 12:35pm | ||
| Can not log in! Will not load |
 |
Mon, 12/04/2023 - 9:28am | |
| CANNOT SPEAK TO A LIVE AGENT | Mon, 12/04/2023 - 5:43am | ||
| Can’t log in | Sun, 12/03/2023 - 11:46pm | ||
| Can’t get ahold of anyone. I am part of a program. | Sun, 12/03/2023 - 5:47pm | ||
| Can't make an online payment and no agent available | Sun, 12/03/2023 - 3:18pm |
