Email service down for over 24 h

Thu, 08/08/2013 - 7:28am - Anonymous
The website ( but not webmail) is up, but all mail services have been down for over 24 h. Their 'Health' page shows a solid block of red 'DOWN' boxes for all POP3, IMAP, and SMTP services. I recently bought a premium subscription, so I'm less than happy. On the other hand, if an entity the size of Apple has to take its Dev site offline for several days, I suppose it's not unreasonable for a little outfit like Lavabit to have problems. I just wish they'd be more informative.


Peter Sachs on
Exactly same here. I bought a premium service few weeks ago, and all was excellent until yesterday. Today is the second day that they are down, and all information they provide is that: It´s already annoying that the servers are down so long, but their information policy is the real disaster...
Tristan Cormier on
I agree with the above and also confirm they have been down for at least twenty-four (24) hours so far. I also think they should add some kind of news portal in the future so they can publicly announce important news and down times on their main page.
Jack on
Also, the page for transmitting communications to them (i.e., when you press the "Send" button) does not exist.
Hillary on
Over here too. And I have an important work document attached to an email which I can't access, so I'm screwed.
James Marziotti on
Looks like the line about not losing any email is BS. I sent myself an email from another account yesterday. Today I received a bounce notice.
Peter on
Whatever the "maintenance" may be, it doesn't look like service will be returning soon (judging by the lack of status updates). I will be looking elsewhere for an alternative. Two days without e-mail services is quite bad performance, even for such a small firm as lavabit.
James on
Update from Looks like it's shutting down for the foreseeable future. Very disappointing but understandable. My Fellow Users, I have been forced to make a difficult decision: to become complicit in crimes against the American people or walk away from nearly ten years of hard work by shutting down Lavabit. After significant soul searching, I have decided to suspend operations. I wish that I could legally share with you the events that led to my decision. I cannot. I feel you deserve to know what’s going on--the first amendment is supposed to guarantee me the freedom to speak out in situations like this. Unfortunately, Congress has passed laws that say otherwise. As things currently stand, I cannot share my experiences over the last six weeks, even though I have twice made the appropriate requests. What’s going to happen now? We’ve already started preparing the paperwork needed to continue to fight for the Constitution in the Fourth Circuit Court of Appeals. A favorable decision would allow me resurrect Lavabit as an American company. This experience has taught me one very important lesson: without congressional action or a strong judicial precedent, I would _strongly_ recommend against anyone trusting their private data to a company with physical ties to the United States. Sincerely, Ladar Levison Owner and Operator, Lavabit LLC
Esn on
Hi, James! I would like to know how you got this update. Fortunately, I'm not paying for their service, but I thought I could finally stop using Gmail once and for all. Thanks!
James on
It was just updated on their official webpage a few hours ago and I just copied it over here :) I was not a paying user,either, but did recently send some important emails to that address. Kind of a bummer to now not be able to retrieve those, but I know there are going to be plenty of people out there that had far more important info on there... really sucks to just be cut off without warning, but is a lesson not to keep anything important on email without backup!
Esn on
Thanks for the reply. Oops, I didn't check their official webpage today, I just searched if anyone had any problems. You are totally right, James. There are people that were paying to conduct business through their accounts. Anyways, I think that the owner's heart was in the right place and the paying users will get their money back in the end. In my case, I was only interested in the safety of their service: If it's good enough for Snowden, it's good enough for me I said. :) Have you heard of Runbox? It is time to get another service. Cheers!
James Marziotti on
While I can understand your stated motivation for shutting down some advanced warning would have been the responsible and decent thing to do. Your irresponsible act is going to cause a lot of grief for a mass of people. You have know idea how much of a pain it's going to be to change all my email over and some secure sites require a response from the old email address to switch over to a new one. A week of notice would have been appreciated.
anonymous on
Google Lavabit Snowden
Peter Sachs on
I'm not trying to promote anything here, but Countermail might be an alternative (although significantly more expensive): They are located in Sweden

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