Tried $0 balance Kohl’s card, no go. Tried my Visa card, no go. Called customer service, who agreed I had $0 balance. They then told me it wouldn’t process because I attempted the purchase too many times and I had to wait 24-48 hours for them to drop off. I explained that made zero sense and asked to confirm my last payment, which I made six days ago. They claim it’s still processing. I tell them the payment website states I have a zero balance and will not allow me to make a payment on zero dollars. I was told again to wait 24-48 hours. I gave up at that point. Sorry that Kohl’s has such challenges with their website and app. Some purchases are much easier when I can purchase on the app and pick it up that day. Hope they can resolve the issues. More importantly, I hope the communication improves coming down from corporate to customer service, they deserve to know what’s going on.
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Tried $0 balance Kohl’s card, no go. Tried my Visa card, no go. Called customer service, who agreed I had $0 balance. They then told me it wouldn’t process because I attempted the purchase too many times and I had to wait 24-48 hours for them to drop off. I explained that made zero sense and asked to confirm my last payment, which I made six days ago. They claim it’s still processing. I tell them the payment website states I have a zero balance and will not allow me to make a payment on zero dollars. I was told again to wait 24-48 hours. I gave up at that point. Sorry that Kohl’s has such challenges with their website and app. Some purchases are much easier when I can purchase on the app and pick it up that day. Hope they can resolve the issues. More importantly, I hope the communication improves coming down from corporate to customer service, they deserve to know what’s going on.
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