| Issue | Screen | Time & Date | Comments |
|---|---|---|---|
| System error down | Fri, 04/16/2021 - 9:12pm | ||
| Orange system error banner | Fri, 04/16/2021 - 9:10pm | ||
| System error | Fri, 04/16/2021 - 9:02pm | ||
| Orange banner at top no explanation | Fri, 04/16/2021 - 2:47pm | ||
| Cany access online banking through web or app. | Thu, 04/15/2021 - 6:31pm | ||
| System error: Please try again in a few minutes. | Thu, 04/15/2021 - 5:12pm | ||
| Transactions won’t go through | Mon, 04/12/2021 - 1:17am | ||
| system error | Sun, 04/11/2021 - 3:51am | ||
| Online banking is unavailable | Sun, 04/11/2021 - 2:17am | ||
| Unable to Locate Records | Mon, 04/05/2021 - 9:20am | ||
| Online Services | Sun, 04/04/2021 - 9:28pm | ||
| account balances unavailable | Thu, 04/01/2021 - 7:51pm | ||
| Transactions won’t go through and phone system down. | Thu, 04/01/2021 - 3:49pm | ||
| Info on KeyBank app not loading. Saying system unavailable | Thu, 04/01/2021 - 3:22pm | ||
| online account and phone customer service not working | Thu, 04/01/2021 - 3:19pm | ||
| Cannot see any account info | Thu, 04/01/2021 - 3:18pm | ||
| Can't sign in | Thu, 04/01/2021 - 3:03pm | ||
| Blank screen. App not working | Wed, 03/31/2021 - 4:57am | ||
| Can’t view any information on the app or website | Wed, 03/31/2021 - 12:13am | ||
| System Error. Please try again in a few minutes after attempting login | Mon, 03/29/2021 - 9:25am | ||
| Does not ring in | Fri, 03/26/2021 - 10:08am | ||
| key to benefits down | Tue, 03/23/2021 - 12:16pm | ||
| App hasn't worked for a month | Sat, 03/20/2021 - 6:43pm | ||
| App doesn’t work for like 2 weeeks now | Sat, 03/20/2021 - 3:09pm | ||
| App WILL NOT open | Sat, 03/20/2021 - 6:22am | ||
| Can't log in (mobile) | Sat, 03/20/2021 - 3:16am | ||
| Can't sign in (mobile) | Fri, 03/19/2021 - 4:50pm | ||
| Can't login in. Key.com app | Fri, 03/19/2021 - 3:52pm | ||
| Can’t sign in (mobile) | Fri, 03/19/2021 - 1:39am | ||
| Can’t sign in |
 |
Wed, 03/17/2021 - 4:40pm | |
| can't access online banking | Wed, 03/17/2021 - 11:37am | ||
| Can’t access app | Wed, 03/17/2021 - 4:51am | ||
| cannot sign on | Tue, 03/16/2021 - 12:43pm | ||
| POS | Tue, 03/16/2021 - 9:21am | ||
| Cant login | Mon, 03/15/2021 - 11:15am | ||
| Can't log in to app or online | Mon, 03/15/2021 - 10:48am | ||
| Servers down | Mon, 03/15/2021 - 10:38am | ||
| system error | Mon, 03/15/2021 - 10:16am | ||
| Mobile and Website down! | Mon, 03/15/2021 - 10:06am | ||
| System error | Mon, 03/15/2021 - 10:02am | ||
| Mobile app down | Mon, 03/15/2021 - 9:51am | ||
| System error | Mon, 03/15/2021 - 9:50am | ||
| System Error | Mon, 03/15/2021 - 9:49am | ||
| System error. Try again in a few minutes. | Mon, 03/15/2021 - 9:48am | ||
| online banking down | Mon, 03/15/2021 - 9:46am | ||
| Down!!! | Mon, 03/15/2021 - 9:38am | ||
| System error | Mon, 03/15/2021 - 9:36am | ||
| System error | Mon, 03/15/2021 - 9:31am | ||
| Cant log into app | Mon, 03/15/2021 - 9:18am | ||
| System down | Mon, 03/15/2021 - 9:17am |
