Site: KeyBankCannot access my account. Very inconvenient! Add new comment Comments I have not been able to log on for a week now reply Just called custmer service - you think they would update a FB page or email these instructions to their customers - Go to settings / general / iphone storage, go to key bank and "offload the app" once done delete the app, go to appstore and reinstall the key mobil app - manually type in your user and password (will not work with facial rec / set this up after). Should be good to go reply Add new comment Your name * E-mail * The content of this field is kept private and will not be shown publicly. Comment * Notify me when new comments are posted 3iDGFw Enter the code above * Enter the code without spaces.