Checkout Not Working

Sat, 08/24/2019 - 11:11am - Anonymous

Shopping Cart page: input delivery zip code, receive delivery fee, and click "standard delivery checkout." Taken to Billing & Delivery Address page.

Billing & Delivery Address page: input all information correctly. Check confirmation of Privacy Policy box. Click "save and continue to delivery." Taken back to Shopping Cart page.

Shopping Cart page: error message at top in red stating "An unknown error has occurred. Please try again later or contact customer service." Input state & zip code again. Receive delivery fee again. Click "standard delivery checkout" again. Nothing happens. Button appears to be clickable, but nothing happens when clicked on.

Delivery zip code and address are valid; I have had items shipped here before, and the closest IKEA is 45 minutes away. One of the items I want is in high demand, and they only have 2 in stock according to their stocking information. I don't want to drive down there only to find someone has already bought the item I want or that the stock information online isn't correct. I can't use Click & Collect because there must be 5 or more items in stock for that method. I have sent feedback and not heard back.


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